01708 776 050 info@harrietellis.com








Online Access to HE in Health Professions Terms & Conditions

Responsibilities of Harriet Ellis Training Solutions
Harriet Ellis Training Solutions promises to deliver the Training solutions to professional standards which are in accord with an agreed course syllabus.
As part of this professional standard Harriet Ellis Training Solutions will only use suitably qualified instructors to deliver the training solutions. All of the companies Tutors are professionally inducted and certified with a minimum of the NMC Registration number and PTLLS teaching qualification. All Training will be delivered in harmony with agreed course schedules. Harriet Ellis Training Solutions will use its own equipment where possible. Relevant course material will be provided for each student. The student will be expected to provide their own note books and writing tools. Harriet Ellis Training Solutions will endeavor to Train all students to a high standard and that all reasonable efforts will be made to help students that find learning in a course environment challenging through carrying out alternative teaching formats where possible. However Harriet Ellis Training Solutions will not be liable for students who fail to achieve the desired standards through a lack of application, attendance or learning difficulties.

Cancellations and refunds for short courses
Please be aware that we are unable to give any refunds for any cancellations made after 14 days of booking the course, we have a 14 day cooling off period where a 50% refund of the deposit paid will be given. A failure to sign this agreement will not affect the 14 day cooling off period and the level of refund permitted. The 14 days will start from the booking of the course and the payment of the initial deposit to start the enrolment process.

Course Cancellations procedure for corporate clients
Cancellations for any course that is part of this agreement must be made at least 48 hours in advance by telephone and confirmed by e-mail. In the event that a course cannot be run at the agreed day and time then Harriet Ellis Training Solutions agree to notify the client 48 Hours in advance of such a cancellation and will provide an alternative course date.

Responsibilities of the Student
All students are expected to complete their training. The student agrees to inform Harriet Ellis Training Solutions of any injuries or illnesses that may put the student or any other course attendee at risk to their health.

Examination Fees
Your examination/assessment fees are included in your course fees and no further payment is due.

The Qualification Process
• Full qualification of the Access to Higher Education in Health Professions is achieved by completing the process below; the student recognises that failure to complete any part of the process will result in not successfully achieving the diploma level 3 in Access to HE in Health Professions.
• Attend a course with an approved Centre (Harriet Ellis Training Solutions are fully approved)
• Complete all required written assignments from your Course Tutor and complete homework and assessments to a satisfactory level. Have them signed off by your tutor and the Internal Verifier

Payment of Course fees

Harriet Ellis Training Solutions offer

Option 1 – Full Payment: £1850.00 entry course fee

Option 2 – £250 Deposit followed by 6 Monthly installments of £266.66 per month.

Option 3 – 6 Month Fast Track Course £2995 full payment required at time of booking

If you have chosen the Instalment Plan option, your monthly payment will be taken by direct debit after completing and agreeing to our direct debit mandate conditions.
In agreeing to these terms and conditions, you are also agreeing to pay on either the 28th of each month or the 2nd of each month (dependent on your choice of payment date) 6 monthly direct debit instalments of £200.00 from the month after your initial deposit is taken to enroll you to your chosen course. These payments are debited from your account for 6 months from your start date.

Failure to service monthly installment plan
If you have chosen the Installment Plan option, your monthly payment will be taken by direct debit after completing and agreeing to our direct debit mandate conditions.
On choosing the installment option you agree to the above schedule of payments. The course fees are due in full even if you decide to withdraw from the course. In the event of nonpayment of installments where the installment is more than 1 week overdue, Harriet Ellis will write to the student requesting a payment and detailing all overdue payments. A further 4 weeks will be granted to pay off the remaining overdue installments. If no payment is received by the end of the extended period the student will automatically be suspended from the course until fees are paid up to date. Please note that this can seriously affect your chances of completing the qualification. Any missed payments or insufficient funds on agreed collection date will incur a £40 charge. This charge will only be taken once in any 1 month period.
The direct debits are over a 6 month period and once a course has begun the fees are due in its entirety applying the condition above.
Should a direct debit payment fail, we will attempt to collect the payment again on or around the 12th of each month.

Please note: In the event that a student cancels their direct debits with their own bank before outstanding payments are collected, the company will reserve the right to pass the outstanding debt to the debt recovery team and the student will lose the right to the interest free monthly payment option. The remaining applied full balance will be due for settlement immediately.

• Registration is counted from the day a deposit is paid and therefore the refund period also starts from that date
• The only time that Harriet Ellis agrees to refund the course fee is if we decide not to run or cancel the course. There is a 14 day cooling off period when purchasing the course where in there will be a refund less an administration charge of 50% of the deposit made. Students will receive a full refund on any Holding deposits or full balances that have been paid for in advance of any training course in the event that Harriet Ellis does not receive initial accreditation for any new courses or locations that they may apply for.
• You are confirming when signing these terms and conditions that you are agreeing to pay the course fees including VAT for the cost of the course

Course Extension
In the event that a student falls behind with their work/assignments, it is their responsibility to make sure that they catch up with the workload. If a student falls behind prior to registration with the awarding body & is unable to catch up, the student will have the option to extend their course to continue. Alternatively, if a student would like to have a break from learning to catch up on work missed, they must understand that any deadlines previously missed, cannot be reset. Future deadlines however can be reset to allow the Student to continue the course again. Please note that there will be a charge of £399 in order to take up this option. The full £399 fee needs to be paid before the deadlines are reset.

Student Identification
All students are required to produce a copy of their passport with photo ID or Driver’s license with photo ID before their first lesson as well as their National Insurance number.

Student Induction Pack
• Timekeeping is vital in order for you to pass your course
• We recognise that sometimes people are away on holiday, late, sick or unable to study. Absences must be notified in advance, and sickness must be reported to the office that day. Please try and arrange holidays around course breaks.
• To enable us to monitor your progress and provide you with support and guidance to enable us to pass your exam successfully, all homework set by the course tutor must be completed and handed to the tutor when requested.
• Harriet Ellis reserves the right NOT to enter you into the assessments if you: have not attended at least 80% of the course sessions and have consistently failed to hand in coursework.
• Our tutors will take a weekly register of your attendance.

Communication between Harriet Ellis and Students
Instructors and administration staff will make every effort to inform students as to any changes that may occur during the course, however as a centre Harriet Ellis cannot be held responsible information that a student has not become aware of due to absence, incomplete forms being filled in, change of postal address, change of e-mail address, change of telephone numbers where the student has failed to inform the centre of such changes in their circumstances. It is the student’s responsibility to make Harriet Ellis aware if any personal detail changes during the centre support period.

Change of Tutors
Harriet Ellis Training Solutions reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. Harriet Ellis Training Solutions does not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence Harriet Ellis Training Solutions will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours. In cases where insufficient notice of an absence was given consultants of Harriet Ellis Training Solutions will make every reasonable effort to inform students of a lesson Cancelation via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to Harriet Ellis or a failure of the student to access any messages left for them by Harriet Ellis Staff members.

Refugees and Overseas students
Harriet Ellis Training Solutions cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.

“Plagiarism is the process of taking another person’s work, ideas or words and using them as if they were your own.” Any student found guilty of plagiarism will not be allowed to complete their course. The student will also be subject to an investigation and taken through our disciplinary procedures.

Student Responsibilities Include:
• Leave voicemail messages in the event that no reply is received to a telephone call to the training office.
• Do everything possible to avoid unnecessary absence by making medical appointments outside class time unless it is an emergency.
• Avoid going on holiday during studying time.
• Give prior notification to the Training office in the event of any foreseen authorized absence.
• The following rules are to be followed whilst you are at Harriet Ellis Training Solutions
• If you have any type of accident (however minor) please report it to the course tutor where he will record it in Harriet Ellis Training Solutions accident book.

Equal Opportunities
You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Harriet Ellis Training Solutions staff.

Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken: You may not be submitted into the examination or be further supported by the college.
Gross Misconduct will result in expulsion from the course. Harriet Ellis will reserve the right to withhold any rights to appeal.
Examples of behavior which will give rise to expulsion for gross misconduct are:
• Smoking in the training centre or forbidden places
• Drugs
• Alcohol
• Theft
• Verbal abuse towards the tutor, staff or other students at the training centre
• Violation of Equal Opportunities policy
• Physical abuse toward the tutor, students or any staff member
• Destruction of property in training room or anywhere in the offices.
• Any fraudulent signing of documents for e.g. ROE registration forms or ROE tracking documents.
• Unlawful usage of other students contact information gained from illegitimate means e.g.; other students’ emails, presentations, etc.

In the event that you have any grievance relating to the training then please follow the steps under the complaints heading.

Appendix 1

Absences authorised in advance:
Absences should only be authorised in advance when there is a good reason, such as the following:
• A medical appointment which cannot be arranged outside Dental Course hours.
• An urgent need to look after a family member or another person for whom the student has caring responsibilities
• A religious holiday
• A work experience placement which is an integral part of the course
• Participating in a significant extra-curricular activity e.g. taking part in a regional or national event
• Attendance at a funeral
• Approved study leave or examinations

Unplanned absences
In deciding whether to approve authorised absence in relation to an unplanned absence, Lecturers/Tutors will be expected to take account of the following:
• The inherent reasonableness of any case
• The number of absences taken by any one individual
• Repetitions of the same reason
• Whether the reason is backed up with evidence
Where an absence could not be foreseen in advance, if the student does not tell Harriet Ellis as soon as possible on the day in question that he/she will be missing classes, this will normally be treated as unauthorised absence other than in exceptional cases such as an emergency situation involving a family member.

Sickness Absence
Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:
• If they have reason to doubt the validity of the case
• If an emerging pattern of non-attendance is identified
• If a student has not reported his/her absence as required by Course regulations

Unacceptable reasons for absence
The following reasons for absence would not generally be acceptable:
• Holidays
• Part-time employment
• Leisure activities
• Birthdays
• Babysitting
• Driving lessons
Harriet Ellis may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.

Complaints from Students
If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.
Step 1: Speak to your Course Tutor to discuss your views
Step 2: Contact the Operations Manager David Martin in writing at david@harrietellis.com. You will receive a response within seven working days.
Step 3: if you are still not satisfied then please put your complaint in writing to Hadley Silver, Manager. You will receive a response inside seven working days.
The student should contact the Company Director concerned in writing and explain the nature and grounds of the complaint.
The Director of the Division will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.
If it appears to the Director of the Division that the complaint appears on the face of it to be unjustified, misconceived or vexatious the Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.
In the event of a complaint proceeding formally, the Director of the Division will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.
Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the Director of the Division.
The Director of the Division will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The Director of the Division will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.
If the Director of the Division decides that there is a basis for the complaint, the Director of the Division will seek an equitable resolution of the issue.
If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. Harriet Ellis reserves the right to expel instantly any student contravening our gross misconduct policy.

Statement of Health & Safety Policy
1. General Statement
1.1 Harriet Ellis fully recognises the duties placed upon it under the Health and Safety at Work Act 1974 and all other relevant legislation. The company is committed to ensuring it at least complies with the minimum requirement and wherever reasonably practicable shall exceed them. It also recognises the obligation it has to others with regard to its activities including the funding bodies in UK responsible for provision of youth training as well as other partners in relation to delivery of training.
The company is committed to working with these partners to ensure a safe and healthy working environment. The company recognises the duties it has to not only its staff, but also to trainees, contractors, visitors and any others who may be affected by its activities and shall adopt the principle of zero tolerance with regard to accident prevention. This principle is underpinned by the acceptance of the company that no accident at work is acceptable.
1.2 Harriet Ellis also recognises the position it holds and is committed to the production of high quality Health and Safety training materials. The company will also work toward attaining a position of Standard in Health & Safety.
2. Policy Objectives
2.1 Health & Safety must be regarded as a mutual objective for management and employees at all levels. Therefore management will:
Provide and maintain a safe, healthy working environment with safe access and outlets;
• Ensure the safety of staff who is mobile workers or those who work from work.
• Ensure that trainees under its Training Agency are placed in a safe and healthy working environment;
• Provide safety training, information and instruction as required for all employees, trainees, visitors and contractors etc, as appropriate.
• Provide all necessary safety devices, protective equipment and supervise their use.
• Maintain a constant and continuing improvement in all aspects of safety, in particular by introducing and monitoring safety procedures.
• Consult employees on matters relating to workplace health, safety and welfare, development and review of policy and procedures through safety management established within the company.
• Communicate relevant Health and Safety information through Notice boards in the workplace and the internal e-mail.
2.2 Staff has a duty to co-operate fully in the operation of this Policy by:
• Working safely and efficiently, complying with any instruction, information * training in accordance with all procedures and statutory obligations.
• Immediately reporting incidents (including accidents, near misses, which have results in, or may lead to injury).
• Assisting with the investigation of accidents and aiding the introduction of measures to prevent a recurrence.
3. Policy Implementation
3.1 The company has appointed a Manager responsible for Health & Safety who will ensure continual strategic direction with regard to health, safety and welfare in Harriet Ellis.
3.2 Harriet Ellis shall appoint local advisors competent in Health and Safety who will provide general advice on policy implementation.
3.3 The Health and Safety Officer shall maintain the safety management system and ensure processes are in place for its continual improvement.
3.4 Department Managers are responsible for implementation and operation of the safety management system in their departments and will be accountable to the Director responsible for Health and Safety. Managers will be supported in this function by the Health and Safety officer.
3.5 The Operational health and Safety manual will give further guidance on arrangements for putting into effect this policy.
3.6 This policy shall be reviewed whenever circumstances require it such as changes to legislation or activities and at least annually.
3.7 This policy shall be issued to all new members of staff and be made available on notice boards, as well as to all other interested parties through the Harriet Ellis web site.
This policy will be included in the induction of new staff.

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