01708 776 050 info@harrietellis.com








Terms and Conditions for Diploma in Dental Nursing

Course Title: Online Course Diploma in Dental Nursing

Duration of Centre support and Re-sit Policy

The total period of learning support from Harriet Ellis Training Solutions is 12 months or leading up to the set of examinations. The 12 month period of support will begin from the date of your online Registration.

The NEBDN exam structure is split into 2 parts i.e. Theory and Practical. A student must pass the Theory part first in order to be automatically entered into the Practical Assessment, which normally takes place 2 months after your Theory exam.

If a student fails the Theory part, you will be entitled to a re-sit at the cost of £125 for the next intake which is either April or November dependent on your original exam date.

If a student passes the Theory but fails the Practical part of the exam then a payment of £300 to re-sit the next available OSCE exam will be charged.

The student has to extend their support period to cover them up until the next re-sit exams, this can be done at a discounted cost of £299.00 for the OSCE exam and £599 for the Theory exam. This will include Online Revision Modules along with support and continuation of marking the EROE if required as well as full access to the Student Hub. Please note, this fee does not include the cost of the re-sits.

If a student wishes to rebook the E-learning course (valid for a further 12 months) because within 12 months they have either:

Failed the theory part of the exam , or

Failed to meet the deadline for ROE application form within the 12 months in order to complete the exam that they originally booked the course for or,

Failed to hand in their ROE by the completion deadlines set within the 12 months or,

Failed to hand in their examination application form by the deadline, in order to sit the examination that they originally booked the course for within 12 months a new discounted price of £599.00 Inc. vat will apply access to the Revision Modules and extended deadlines to the E-Learning course.

The Qualification Process

Full qualification of The Diploma in Dental Nursing is achieved by completing the process below; the student recognises that failure to complete any part of the process will result in not successfully becoming qualified as a dental nurse.

Subscribe and complete our E-learning course with an approved Centre (Harriet Ellis Training Solutions are fully approved)

Find a work placement in order to complete the entire record of experience document.

Complete all required practical and written assignments from The Record of Experience.

Successfully pass both parts of The Diploma in Dental Nursing Examination for Dental Nurses.

Once purchased the Record of experience document is valid for 3 years maximum, please be aware that it is not possible to give time spans to how long it will take each student to complete their individual record of experience documents. You can complete your Record of Experience even if you acquire part time work however this may delay your process.

Examination Fees included in tuition fees

Please note that as from May 2012 all successful candidates will receive a NEBDN qualification badge along with their certificate. Therefore students will not need to apply for and pay extra for this.

NEBDN will conduct a further analysis of costs prior to announcing fees for 2014 and beyond.

Exam applications will be forwarded to the examination board for acceptance on the following conditions:

Tuition fees have been paid or are up to date.

The student’s record of experience document has been completed.

The student has attended 80 percent of scheduled lessons.

You hold a valid current CPR or Basic Life Support certificate.

Your Mock Exam result shows progressive understanding of the Syllabus.

The requirements listed above are subject to deadlines set by Harriet Ellis Training Solutions. Harriet Ellis Training Solutions reserves the right to set all revised deadlines. All students will also need to have a valid CPR or Basic life support certificate before being permitted to sit the Diploma examination. Harriet Ellis Training Solutions will offer the CPR or Basic Life Support Course within the first 4 weeks of the Diploma course starting. The price of this online course is included in your enrolment fees.

Your Theory Examination will take place on a Saturday. You will be given a list of Examination Centre’s with your application form, for you to choose from. You will receive an exam notification letter about 4-6 weeks before your exam takes place.
The new exam will be split over two parts, held on two separate occasions. The first part consisting of a written paper, containing 75 Multiple Choice questions (MCQs) and 50 Extended Matching questions (EMQs). The total time allowed for this part will be 2 ½ hours. Candidates who are successful in the written section will automatically be entered to the practical OSCE assessments (Objective Structured Clinical Examinations). This will consist of 15 practical OSCE stations, each lasting five minutes, with two rest stations.
The candidate will complete all paperwork related to the exam. Harriet Ellis customer service will then submit these applications before the appropriate deadline. You will be given forms by our customer service department to complete in due course. In your induction, Harriet Ellis Training Solutions will explain all deadlines related to the students to ensure a smooth course experience.

The candidate will complete all paperwork related to the exam. Harriet Ellis customer service will then submit these applications before the appropriate deadline. You will be given forms by our customer service department to complete in due course as well as having form online to submit. You will find information relating to each form and an induction to your course on your E-learning Course.

Deferring an Exam

Any student that decides to defer their Theory exam will be subject to a £50 charge from the NEBDN in order to move the exam date. Once a student has applied for their ROE they are automatically assigned to the exam specified on the form, so any difference to this will incur the £50 charge. Please note that any extension fees to extend your course will be an additional cost to this.

Please note that deferring your OSCE exam will be a different charge. Please contact the office for details.

Deferment policy

Harriet Ellis has offered a deferment policy for our students that enable a student to defer from their original booking onto the next available course in our sequence of cohorts. This opportunity is looked at on a case by case basis and must be confirmed before the course start date and subject to availability. Harriet Ellis are unable to move students after their original course has begun. Please note that if a student is deferred to a later course enrolment, the course fees still need to be paid as per the original direct debit agreement in its entirety. Unfortunately a postponement of the fees will not take place.

Continuation Policy

Harriet Ellis has a strict policy in regards to students finding employment within a Dental Surgery whilst studying on the course. All students must be in a Dental Placement within 3 months of starting their online training. E.g. if online class starts on the 25th March, a student must be in employment no later than the 25th June.

In the unlikely event that a student does not find employment prior to deadline, the student will have the option of paying a one off continuation fee of £599 in order to continue the qualification until the next examination date. The student will be required to continue studying on the original course that they booked onto and will also receive access to revision pods to help their studies further. Please note that there will be no additional classroom lessons for students.

Payment of Course fees

Option 1 Full Payment

All course fees are to be paid in full before a login and starter pack is sent to you for your registration to the E-learning Diploma in Dental Nursing course. All course fees are to be paid in full before the first scheduled lesson of this course. The course Tuition fee is £1,869.

Option 2 Deposit and interest free instalment option

Failure to service monthly installment plan.

If you have chosen the Installment Plan option, your monthly payment will be taken by direct debit after completing and agreeing to our direct debit mandate conditions.

In agreeing to these terms and conditions, you are also agreeing to pay on either the 28th of each month or the 2nd of each month (dependent on your choice of payment date) 6 monthly direct debit installments of £295.00 from the month after your initial deposit is taken to enroll you to your chosen course. These payments are debited from your account for 6 months from your start date.

Should a direct debit payment fail, we will attempt to collect the payment again on or around the 12th of each month.

On choosing the installment option, you agree to the above schedule of payments. Please note: The course fees are due in full even if you decide to withdraw from the course. There will be no recourse to examination fees.  In the event of an unsuccessful monthly collection of an installment payment, there will be an additional penalty to pay of £40 on top of your monthly Instalment fee. 


Registration is counted from the day a deposit is paid and therefore the refund period also starts from that date. The only time that Harriet Ellis agrees to refund the course fee is if we decide not to run or cancel the course. There is a 14 day cooling off period when purchasing the course where in there will be a refund less an administration charge of 50% of the deposit made. Students will receive a full refund on any Holding deposits or full balances that have been paid for in advance of any training course in the event that Harriet Ellis does not receive initial accreditation for any new courses or locations that they may apply for. The NEBDN hold the right to initially accredit our Training courses and only on acceptance of this initial accreditation will our courses start the tuition of the National Diploma of Dental Nursing Course.

In the unlikely event that a class is delayed, you will have the option of receiving a full refund should you decide to cancel if you are unable to attend the new start date. You will need to email your consultant to confirm your cancellation. On agreeing to the delay and continuing with your enrolment you remain bound by the terms and conditions.

Refunds and Pregnancy

Where a candidate falls pregnant within 1 calendar month of the first lesson and this has been declared after the 7 day cooling off period Harriet Ellis Training Solutions will refund 50% of any monies that have been paid up to the date of declaration of pregnancy to Harriet Ellis Training Solutions. Where a candidate falls pregnant within 3 months after attending the first scheduled lesson no refund will be given but the candidate will be given the choice of either completing the current course or be moved to a course at a later date. The candidate’s decision to move must be given within 7 days of the declaration.

Cases of pregnancy are to be supported proof in the form of a letter from the candidates GP before any move or refund is given.

Record of Experience

You will be provided with both the date that you must to apply for your Record of Experience and also the date that it will need to be completed by from your designated tutor.

Reminders of your deadlines will be sent to all students throughout the course duration via email.

All students are requested to upload work for the Record of Experience on a regular consistent basis and not just upload all in a short space of time. All work must be completed in Draft form and then sent to your appointed Moderator. You have to upload work over a minimum period of 6 months to comply with the NEBDN regulations.

These will be reminded by the Customer Service Team during your course duration.

Medical advice

You must be vaccinated against Hepatitis B and if possible provide evidence of Hepatitis B vaccination blood test results, to show that you’re anti body levels are high enough. You must also ensure that you are up to date with your tetanus booster and all childhood vaccinations before you start working in any dental practice.

Student Identification

All students are required to produce a copy of their passport with photo ID or Driver’s license with photo ID on registration.

Student Placements

All students are requested to find suitable employment as trainee dental nurses either on a part time or full time basis. This can include voluntary work.

Harriet Ellis Training Solutions is not responsible for finding or arranging student placements. We will supply students with a student username and login once they have enrolled onto the course, which gives them access to Trainee Dental Nurse Vacancies. These vacancies are updated on a daily basis and can be found on the website. The student must make their own interview arrangements with Dental Practices that have supplied us with vacancies.  Additionally students are strongly advised that they are responsible for finding suitable employment as a trainee dental nurse and must put forth the necessary effort to find a placement as soon as they can.

Student Induction Pack

On successful registration and passing the online assessment, you will be sent a Harriet Ellis Starter Induction pack for your online Diploma in Dental nursing course. This pack will include a welcome letter and your log in to the Harriet Ellis student Hub. On the hub, you will find your online Levison study book along with a Questions and Answer book and your GDC standards booklet explaining the vital principles for Dental Health Professionals. You will also be able to log in to the available jobs with your student login and apply directly to dental practice looking for Trainee nurses.

Communication between Harriet Ellis and Students

Instructors and administration staff will make every effort to inform students as to any changes that may occur during the course, however as a centre Harriet Ellis cannot be held responsible information that a student has not become aware of due to absence, incomplete forms being filled in, change of postal address, change of e-mail address, change of telephone numbers where the student has failed to inform the centre of such changes in their circumstances.

Change of Tutors

Harriet Ellis Training Solutions reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. Harriet Ellis Training Solutions do not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence Harriet Ellis Training Solutions will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to Harriet Ellis or a failure of the student to access any messages left for them by Harriet Ellis Staff members.

Study Materials

The student is expected to supply their own pens, pencils, note pads etc that are needed for note taking as well as any additional textbooks and research material.

Refugees and Overseas students

Harriet Ellis Training Solutions cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.


“Plagiarism is the process of taking another person’s work, ideas or words and using them as if they were your own.” Any student found guilty of plagiarism will not be put forward for examination with the Examination Board or have their record of experience document submitted to the NEBDN.

Failure to Attend Classes

It is in the student’s interests to attend all scheduled classes on this course. Harriet Ellis Training Solutions cannot be held responsible for information students have missed which was either given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.

The following rules are to be followed whilst you are at
Harriet Ellis Training Solutions

Equal Opportunities

You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Harriet Ellis Training Solutions staff.


Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken:

  1. a) Verbal Warning
    b) 1st Written
    C) 2nd written
    d) Final written warning

Gross Misconduct will result in an instant dismissal of the course. Examples of gross misconduct are:

Smoking in the training centre or forbidden places



Verbal abuse towards the tutor or staff at the training centre

Violation of Equal Opportunities policy

Physical abuse toward the tutor, students or any staff member

Destruction of property in training room or anywhere in the offices

Any Fraudulent signing of documents for e.g. ROE registration forms or ROE tracking documents

In the event that you have any grievance relating to the training then please follow the steps below:

Speak to your tutor to discuss your views


If you are not satisfied then please put your complaint in writing to Hadley Silver, Manager. You will receive a response inside seven working days.

Sickness Absence

Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:

If they have reason to doubt the validity of the case

If an emerging pattern of non-attendance is identified

If a student has not reported his/her absence as required by Course regulations

Unacceptable reasons for absence

The following reasons for absence would not generally be acceptable:


Part-time employment

Leisure activities



Driving lessons

Harriet Ellis may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.


Complaints from Students

If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.

Step 1: Speak to your Customer Service Officer to discuss your views

Step 2: Contact the Operations Manager David Martin in writing at david@harrietellis.com. You will receive a response within seven working days.

Step 3: if you are still not satisfied then please put your complaint in writing to Hadley Silver, Manager. You will receive a response inside seven working days.
The student should contact the Company Director concerned in writing and explain the nature and grounds of the complaint.

The Director of the Division will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.

If it appears to the Director of the Division that the complaint appears on the face of it to be unjustified, misconceived or vexatious the Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.

In the event of a complaint proceeding formally, the Director of the Division will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.

Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the Director of the Division.

The Director of the Division will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The Director of the Division will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.

If the Director of the Division decides that there is a basis for the complaint, the Director of the Division will seek an equitable resolution of the issue.

If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. Harriet Ellis reserves the right to expel instantly any student contravening our gross misconduct policy.


  1. General Statement

1.1 Harriet Ellis fully recognises the duties placed upon it under the Health and Safety at Work Act 1974 and all other relevant legislation. The company is committed to ensuring it at least complies with the minimum requirement and wherever reasonably practicable shall exceed them. It also recognises the obligation it has to others with regard to its activities including the funding bodies in UK responsible for provision of youth training as well as other partners in relation to delivery of training.

The company is committed to working with these partners to ensure a safe and healthy working environment. The company recognises the duties it has to not only its staff, but also to trainees, contractors, visitors and any others who may be affected by its activities and shall adopt the principle of zero tolerance with regard to accident prevention. This principle is underpinned by the acceptance of the company that no accident at work is acceptable.

1.2 Harriet Ellis also recognises the position it holds within the Recruitment and Training Industry and as such is committed to the production of high quality Health and Safety training materials. The company will also work toward attaining a position of Standard in Health & Safety.

  1. Policy Objectives

2.1 Health & Safety must be regarded as a mutual objective for management and employees at all levels. Therefore management will:

Provide and maintain a safe, healthy working environment with safe access and outlets;
ensure the safety of staff who is mobile workers or those who work from work.
Ensure that trainees under its Training Agency are placed in a safe and healthy working environment;
Provide safety training, information and instruction as required for all employees, trainees, visitors and contractors etc, as appropriate.
Provide all necessary safety devices, protective equipment and supervise their use.
Maintain a constant and continuing improvement in all aspects of safety, in particular by introducing and monitoring safety procedures.
Consult employees on matters relating to workplace health, safety and welfare, development and review of policy and procedures through safety management established within the company.
Communicate relevant Health and Safety information through Notice boards in the workplace and the internal e-mail.

2.2 Staff has a duty to co-operate fully in the operation of this Policy by:

Working safely and efficiently, complying with any instruction, information * training in accordance with all procedures and statutory obligations.
Immediately reporting incidents (including accidents, near misses, which have results in, or may lead to injury).
Assisting with the investigation of accidents and aiding the introduction of measures to prevent a recurrence.

  1. Policy Implementation

3.1 The company has appointed a Manager responsible for Health & Safety who will ensure continual strategic direction with regard to health, safety and welfare in Harriet Ellis.

3.2 Harriet Ellis shall appoint local advisors competent in Health and Safety who will provide general advice on policy implementation.

3.3 The Health and Safety Officer shall maintain the safety management system and ensure processes are in place for its continual improvement.

3.4 Department Managers are responsible for implementation and operation of the safety management system in their departments and will be accountable to the Director responsible for Health and Safety. Managers will be supported in this function by the Health and Safety officer.

3.5 The Operational health and Safety manual will give further guidance on arrangements for putting into effect this policy.

3.6 This policy shall be reviewed whenever circumstances require it such as changes to legislation or activities and at least annually.

3.7 This policy shall be issued to all new members of staff and be made available on notice boards, as well as to all other interested parties through the Harriet Ellis web site.

This policy will be included in the induction of new staff.

Practice Support

This area contains information for Practices who have employed a Trainee Dental Nurse

Online Classroom

Participate in interactive online classes for Harriet Ellis students
Live Chat