01708 776 050 info@harrietellis.com

Standard Terms & Conditions

Harriet Ellis Training & Recruitment Group promises to deliver the Training solutions to professional standards which are in accord with an agreed course syllabus.

Standard Terms & Conditions


Responsibilities of Harriet Ellis Training & Recruitment Group

Harriet Ellis Training & Recruitment Group promises to deliver the Training solutions to professional standards which are in accord with an agreed course syllabus.

As part of this professional standard Harriet Ellis Training & Recruitment Group will only use suitably qualified instructors to deliver the training solutions. All of the companies Tutors are professionally inducted and certified with a minimum of the General Dental Council Registration number and PTLLS teaching qualification. All Training will be delivered in harmony with agreed course schedules. Harriet Ellis Training & Recruitment Group will use its own equipment where possible. Relevant course material will be provided for each student. The student will be expected to provide their own note books and writing tools. Harriet Ellis Training & Recruitment Group will endeavour to Train all students to a high standard and that all reasonable efforts will be made to help students that find learning in a course environment challenging through carrying out alternative teaching formats where possible. However Harriet Ellis Training & Recruitment Group will not be liable for students who fail to achieve the desired standards through a lack of application, attendance or learning difficulties.


Cancellations and refunds for short courses

Please be aware that due to the process of booking instructors and ensuring classes will run on schedule we are unable to give any refunds for any cancellations made after 7 working days of booking the course, we have a 7 working day cooling off period where a 50% refund of the deposit paid will be given. A failure to sign this agreement will not affect the 7 working day cooling off period and the level of refund permitted. The 7 working days will start from the booking of the course and the payment of the initial deposit to start the enrollment process. 


Course Cancellations procedure for corporate clients

Cancellations for any course that is part of this agreement must be made at least 48 hours in advance by telephone and confirmed by e-mail. In the event that a course cannot be run at the agreed day and time then Harriet Ellis Training & Recruitment Group agree to notify the client 48 Hours in advance of such a cancellation and will provide an alternative course date.


Responsibilities of the Student

All students are expected to arrive on time for every training session and remain until each class is concluded. The student agrees to inform Harriet Ellis Training & Recruitment Group of any injuries or illnesses that may put the student or any other course attendee at risk to their health.



Harriet Ellis Training & Recruitment Group does not guarantee employment to any student as a result of purchasing and attending any of its training courses. However Harriet Ellis will, where possible, endeavour to assist students that attend courses to find suitable vacancies for potential employment opportunities. This will depend on suitability of the student to a client’s requirement, and whether or not there are any vacancies. Harriet Ellis reserve the right to select candidates for interviews with its clients or refuse to forward information regarding employment opportunities to any student who has purchased one or more of its courses. This applies to all courses run by Harriet Ellis Training & Recruitment Group. Harriet Ellis will supply daily updates of vacancies from our students. You will be free to contact these vacancies to organise interviews by the way of our Jobs Portal located on our website. Harriet Ellis cannot be held responsible for its client’s requirements or selection criteria at any time.


Failure to service monthly installment plan

If you have chosen the Installment Plan option, your monthly payment will be taken by direct debit after completing and agreeing to our direct debit mandate conditions.

On choosing the installment option you agree to the above schedule of payments. The course fees are due in full even if you decide to withdraw from the course. Upon withdrawal, and if you are prior to being registered for the NEBDN examination, you will not be charged for the examination fee element of your monthly payments however will still be liable for the 6 monthly payments of your tuition fee (£166.66). If you have withdrawn after NEBDN registration, you will be charged the full monthly installment fees including the exam fees (£258.88). In the event of nonpayment of installments where the installment is more than 1 week overdue, Harriet Ellis will write to the student requesting a payment and detailing all overdue payments. A further 4 weeks will be granted to pay off the remaining overdue installments. If no payment is received by the end of the extended period the student will automatically be suspended from the course until fees are paid up to date. Please note that this can seriously affect your chances of completing the qualification. Any missed payments or insufficient funds on agreed collection date will incur a £12 charge. This charge will only be taken once in any 1 month period.

The direct debits are over a 6 month period and once a course has begun the fees are due in its entirety applying the condition above.

Please note: In the event that a student cancels their direct debits with their own bank before outstanding payments are collected, the company will reserve the right to pass the outstanding debt to the debt recovery team and the student will lose the right to the interest free monthly payment option. The remaining applied full balance will be due for settlement immediately.


Refugees and Overseas students

Harriet Ellis Training & Recruitment Group cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.



“Plagiarism is the process of taking another person’s work, ideas or words and using them as if they were your own.” Any student found guilty of plagiarism will not be put forward for examination with the Examination Board or have their record of experience document submitted to the NEBDN. The student will also be subject to an investigation and taken through our disciplinary procedures.


Failure to Attend Classes

It is in the student’s interests to attend all scheduled classes on this course. Harriet Ellis Training & Recruitment Group cannot be held responsible for information students have missed which was either given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.

Harriet Ellis will record, monitor and report on the attendance of all students for all their timetabled classes.

Any absence will be considered to be unauthorized unless there is a valid reason (see Appendix 1).


Student Responsibilities Include:

  • Reporting any absence due to illness or other reason to the training office by 09.00am on the first and any subsequent day of absence using the designated email address or contact telephone number as detailed at induction class.
  • Leave voicemail messages in the event that no reply is received to a telephone call to the training office.
  • Do everything possible to avoid unnecessary absence by making medical appointments outside class time unless it is an emergency.
  • Avoid going on holiday during term time.
  • Provide medical evidence to the Training office to support absence of more than 5 consecutive classes.
  • Give prior notification to the Training office in the event of any foreseen authorized absence.


The following rules are to be followed whilst you are at Harriet Ellis Training & Recruitment Group

  • Keep the training room, kitchen and toilet facilities clean and tidy. Please pay special care and attention to the training room’s furniture and carpets.
  • Do not enter any other offices at any time
  • Only smoke in the designated areas outside of the building. No smoking inside the building or toilets.
  • Do not leave personal belongings unattended, as Harriet Ellis will not be responsible for theft, loss or damage to property.
  • Please switch off all mobile phones whilst in the classroom.
  • Please always be considerate to other students whilst you are studying in class.

In the event of a fire line up calmly by the door with the rest of the class. Proceed calmly to the fire exit and wait in the car park at the front of the building. An onsite fire warden will instruct you.
Please do not swing on chairs or sit on tables as this could leave too serious accidents.

If you have any type of accident (however minor) please report it to the course tutor where he will record it in Harriet Ellis Training & Recruitment Group accident book


Equal Opportunities

You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Harriet Ellis Training & Recruitment Group staff.


Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken: You may not be submitted into the examination or be further supported by the college.

Gross Misconduct will result in expulsion from the course. Harriet Ellis will reserve the right to withhold any rights to appeal.

Examples of behavior which will give rise to expulsion for gross misconduct are:

  • Smoking in the training centre or forbidden places
  • Drugs
  • Alcohol
  • Theft
  • Verbal abuse towards the tutor, staff or other students at the training centre
  • Violation of Equal Opportunities policy
  • Physical abuse toward the tutor, students or any staff member
  • Destruction of property in training room or anywhere in the offices.
  • Any Fraudulent signing of documents for eg. ROE registration forms or ROE tracking documents.
  • Unlawful usage of other students contact information gained from illegitimate means eg; other students’ emails, presentations, etc.



In the event that you have any grievance relating to the training then please follow the steps under the complaints heading.:


Appendix 1


Absences authorised in advance:

Absences should only be authorised in advance when there is a good reason, such as the following:

  • A medical appointment which cannot be arranged outside Dental Course hours.
  • An urgent need to look after a family member or another person for whom the student has caring responsibilities
  • A religious holiday
  • A visit to a practice either to attend an open day or for interview
  • A career related interview
  • A work experience placement which is an integral part of the course
  • Participating in a significant extra-curricular activity e.g. taking part in a regional or national event
  • Attendance at a probation meeting
  • Attendance at a funeral
  • Severe disruption to a student’s mode of transport (e.g. as a result of industrial action where there is no practical way of getting to the course)
  • A driving test
  • Approved study leave or examinations.


Unplanned absences

In deciding whether to approve authorised absence in relation to an unplanned absence, Lecturers/Tutors will be expected to take account of the following:

  • The inherent reasonableness of any case
  • The number of absences taken by any one individual
  • Repetitions of the same reason
  • Whether the reason is backed up with evidence
  • Where an absence could not be foreseen in advance, if the student does not tell Harriet Ellis as soon as possible on the day in question that he/she will be missing classes, this will normally be treated as unauthorised absence other than in exceptional cases such
  • as an emergency situation involving a family member.
  • Sickness Absence

Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:

  • If they have reason to doubt the validity of the case
  • If an emerging pattern of non-attendance is identified
  • If a student has not reported his/her absence as required by Course regulations
  • Unacceptable reasons for absence

The following reasons for absence would not generally be acceptable:

  • Holidays
  • Part-time employment
  • Leisure activities
  • Birthdays
  • Babysitting
  • Driving lessons

Harriet Ellis may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.


Complaints Policy

If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.

Step 1: Speak to your Customer Service Officer to discuss your views

Step 2: Contact the Operations Manager David Martin in writing at david@harrietellis.com. You will receive a response within seven working days.

Step 3: If you are still not satisfied then please put your complaint in writing to Hadley Silver, Managing Director. You will receive a response inside seven working days.

The Director of the Division will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.

If it appears to the Director of the Division that the complaint appears on the face of it to be unjustified, misconceived or vexatious the Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.

In the event of a complaint proceeding formally, the Director of the Division will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.

Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the Director of the Division.

The Director of the Division will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The Director of the Division will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.

If the Director of the Division decides that there is a basis for the complaint, the Director of the Division will seek an equitable resolution of the issue.

If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. Harriet Ellis reserves the right to expel instantly any student contravening our gross misconduct policy.



  1. General Statement
    1.1Harriet Ellis fully recognises the duties placed upon it under the Health and Safety at Work Act 1974 and all other relevant legislation. The company is committed to ensuring it at least complies with the minimum requirement and wherever reasonably practicable shall exceed them. It also recognises the obligation it has to others with regard to its activities including the funding bodies in UK responsible for provision of youth training as well as other partners in relation to delivery of training.

The company is committed to working with these partners to ensure a safe and healthy working environment. The company recognises the duties it has to not only its staff, but also to trainees, contractors, visitors and any others who may be affected by its activities and shall adopt the principle of zero tolerance with regard to accident prevention. This principle is underpinned by the acceptance of the company that no accident at work is acceptable.

1.2 Harriet Ellis also recognises the position it holds within the Recruitment and Training Industry and as such is committed to the production of high quality Health and Safety training materials. The company will also work toward attaining a position of Standard in Health & Safety.

  1. Policy Objectives

2.1 Health & Safety must be regarded as a mutual objective for management and employees at all levels. Therefore management will:

  • Provide and maintain a safe, healthy working environment with safe access and outlets;
  • Ensure the safety of staff who is mobile workers or those who work from work.
  • Ensure that trainees under its Training Agency are placed in a safe and healthy working environment;
  • Provide safety training, information and instruction as required for all employees, trainees, visitors and contractors etc, as appropriate.
  • Provide all necessary safety devices, protective equipment and supervise their use.
  • Maintain a constant and continuing improvement in all aspects of safety, in particular by introducing and monitoring safety procedures.
  • Consult employees on matters relating to workplace health, safety and welfare, development and review of policy and procedures through safety management established within the company.
  • Communicate relevant Health and Safety information through Notice boards in the workplace and the internal e-mail.

2.2 Staff has a duty to co-operate fully in the operation of this Policy by:

Working safely and efficiently, complying with any instruction, information * training in accordance with all procedures and statutory obligations.
Immediately reporting incidents (including accidents, near misses, which have results in, or may lead to injury).
Assisting with the investigation of accidents and aiding the introduction of measures to prevent a recurrence.

  1. Policy Implementation

3.1 The company has appointed a Manager responsible for Health & Safety who will ensure continual strategic direction with regard to health, safety and welfare in Harriet Ellis.

3.2 Harriet Ellis shall appoint local advisors competent in Health and Safety who will provide general advice on policy implementation.

3.3 The Health and Safety Officer shall maintain the safety management system and ensure processes are in place for its continual improvement.

3.4 Department Managers are responsible for implementation and operation of the safety management system in their departments and will be accountable to the Director responsible for Health and Safety. Managers will be supported in this function by the Health and Safety officer.

3.5 The Operational health and Safety manual will give further guidance on arrangements for putting into effect this policy.

3.6 This policy shall be reviewed whenever circumstances require it such as changes to legislation or activities and at least annually.

3.7 This policy shall be issued to all new members of staff and be made available on notice boards, as well as to all other interested parties through the Harriet Ellis web site.

This policy will be included in the induction of new staff.



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