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24 Months Online Dental Nursing Terms & Conditions

Harriet Ellis Training & Recruitment Group promises to deliver the Training solutions to professional standards which are in accord with an agreed course syllabus.

24 Months Dental Nursing Online Terms & Conditions

Responsibilities of Harriet Ellis Training & Recruitment Group

Harriet Ellis Training & Recruitment Group promises to deliver the Training solutions to professional standards which are in accord with an agreed course syllabus.As part of this professional standard Harriet Ellis Training & Recruitment Group will only use suitably qualified instructors to deliver the training solutions. All of the companies Tutors are professionally inducted and certified with a minimum of the General Dental Council Registration number and PTLLS teaching qualification.  All Training will be delivered in harmony with agreed course schedules. Harriet Ellis Training & Recruitment Group will use its own equipment where possible. Relevant course material will be provided for each student. The student will be expected to provide their own note books and writing tools. Harriet Ellis Training & Recruitment Group will endeavour to Train all students to a high standard and that all reasonable efforts will be made to help students that find learning in a course environment challenging through carrying out alternative teaching formats where possible. However Harriet Ellis Training & Recruitment Group will not be liable for students who fail to achieve the desired standards through a lack of application, attendance or learning difficulties.

Cancellations and refunds for short courses

Please be aware that due to the process of booking instructors and ensuring classes will run on schedule we are unable to give any refunds for any cancellations made after 7 working days of booking the course, we have a 7 working day cooling off period where a 50% refund of the deposit paid will be given. A failure to sign this agreement will not affect the 7 working day cooling off period and the level of refund permitted. The 7 working days will start from the booking of the course and the payment of the initial deposit to start the enrollment process.


Course Cancellations procedure for corporate clients

Cancellations for any course that is part of this agreement must be made at least 48 hours in advance by telephone and confirmed by e-mail. In the event that a course cannot be run at the agreed day and time then Harriet Ellis Training & Recruitment Group agree to notify the client 48 Hours in advance of such a cancellation and will provide an alternative course date.


Responsibilities of the Student

The student agrees to inform Harriet Ellis Training & Recruitment Group of any injuries or illnesses that may put the student or any other course attendee at risk to their health.



Harriet Ellis Training & Recruitment Group does not guarantee employment to any student as a result of purchasing and attending any of its training courses. However Harriet Ellis will, where possible, endeavour to assist students that attend courses to find suitable vacancies for potential employment opportunities. This will depend on suitability of the student to a client’s requirement, and whether or not there are any vacancies. Harriet Ellis reserve the right to select candidates for interviews with its clients or refuse to forward information regarding employment opportunities to any student who has purchased one or more of its courses. This applies to all courses run by Harriet Ellis Training & Recruitment Group. Harriet Ellis will supply daily updates of vacancies from our students. You will be free to contact these vacancies to organise interviews by the way of our Jobs Portal located on our website. Harriet Ellis cannot be held responsible for its client’s requirements or selection criteria at any time.


Terms and Conditions for Diploma in Dental Nursing

Course Title: E-Learning Course Diploma in Dental Nursing


Duration of Centre support and Re-sit Policy

The total period of learning support from Harriet Ellis Training & Recruitment Group is 24 months. The 24 month period of support will begin from the date of your online Registration.

The NEBDN exam structure is split into 2 parts i.e. Theory and Practical. A student must pass the Theory part first in order to be automatically entered into the Practical Assessment, which normally takes place 2 months after your Theory exam.

If a student fails the Theory part, you will be entitled to a re-sit at the cost of £125 for the next intake which is either April or November dependent on your original exam date.

If a student passes the Theory but fails the Practical part of the exam then a payment of £300 to re-sit the next available OSCE exam will be charged.

When a student has to renew their support period for support to cover them up until the next re-sit exams, this can be done at a discounted cost of £299.00 for the Osce Exam and £599 for the theory exam including vat. This will include Revision Modules and continuation of marking the EROE if required as well as full access to the Student Hub. Please note, this fee does not include the cost of the re-sits.

If a student wishes to rebook the E-learning course (valid for a further 24 months) because within 24 months they have either:

  • Failed the theory part of the exam three times, or
  • Failed the theory and the practical over three times or
  • Failed to meet the deadline for ROE application within the two years in order to complete the exam that they originally booked the course for or,
  • Failed to hand in their ROE by the completion deadlines set within the two years or,
  • Failed to hand in their examination application form by the deadline, in order to sit the examination that they originally booked the course for within two years, a new discounted price of £599.00 inc vat will apply to gain access to the Revision Modules and extend to the next available exam.  In order to sit any of the NEBDN examinations the student must be actively studying with an accredited provider.


The Qualification Process

Full qualification of The Diploma in Dental Nursing is achieved by completing the process below; the student recognises that failure to complete any part of the process will result in not successfully becoming qualified as a dental nurse.

Subscribe and complete our E-learning course with an approved centre (Harriet Ellis Training & Recruitment Group are fully approved)

Find a work placement in order to complete the entire record of experience document.

Complete all required practical and written assignments from The Record of Experience.

Successfully pass both parts of The Diploma in Dental Nursing Examination for Dental Nurses.

Once purchased the Record of experience document is valid for 3 years maximum,  please be aware that it is not possible to give time spans to how long it will take each student to complete their individual record of experience documents. You can complete your Record of Experience even if you acquire part time work however this may delay your process.

Examination Fees

All students should be aware that the National Examination Board for Dental Nursing charge £485.00 to all applicants wishing to sit the Diploma exam. This examination fee will need to be submitted to Harriet Ellis Training & Recruitment Group. You will be notified of the submission deadline. There will be a Harriet Ellis admin fee of £65 in order to process this application only payable together with the exam fee.

Please note that as from May 2012 all successful candidates will receive a NEBDN qualification badge along with their certificate. Therefore students will not need to apply for and pay extra for this.

NEBDN will conduct a further analysis of costs prior to announcing fees for 2014 and beyond.

Exam applications will be forwarded to the examination board for acceptance on the following conditions:

  • Examination and administration fees have been paid.
  • The student’s record of experience document has been completed.
  • The student has attended 80 percent of scheduled lessons.
  • You hold a valid current CPR or Basic Life Support certificate.
  • Your Mock Exam result shows progressive understanding of the Syllabus.

The requirements listed above are subject to deadlines set by Harriet Ellis Training & Recruitment Group. Harriet Ellis Training & Recruitment Group reserves the right to set all revised deadlines. All students will also need to have a valid CPR or Basic life support certificate before being permitted to sit the Diploma examination. Harriet Ellis Training & Recruitment Group will offer the CPR or Basic Life Support Course within the first 4 weeks of the Diploma course starting. The price of this online course is included in your enrolment fees.

Your Theory Examination will take place on a Saturday. You will be given a list of Examination Centre’s with your application form, for you to choose from. You will receive an exam notification letter about 4-6 weeks before your exam takes place.
The new exam will be split over two parts, held on two separate occasions. The first part consisting of a written paper, containing 75 Multiple Choice questions (MCQs) and 50 Extended Matching questions (EMQs). The total time allowed for this part will be 2 ½ hours. Candidates who are successful in the written section will automatically be entered to the practical OSCE assessments (Objective Structured Clinical Examinations). This will consist of 10 practical OSCE stations, each lasting five minutes, with two rest stations.
The candidate will complete all paperwork related to the exam. Harriet Ellis customer service will then submit these applications before the appropriate deadline. You will be given forms by our customer service department to complete in due course. In your induction, Harriet Ellis Training & Recruitment Group will explain all deadlines related to the students to ensure a smooth course experience.


Deferring an Exam

Any student that decides to defer their Theory exam will be subject to a £50 charge from the NEBDN in order to move the exam date. Once a student has applied for their ROE they are automatically assigned to the exam specified on the form, so any difference to this will incur the £50 charge. Please note that any extension fees to extend your course will be an additional cost to this.

Please note that deferring your OSCE exam will be a different charge. Please contact the office for details.


Payment of Course fees

Option 1 Full Payment

All course fees are to be paid in full before a login and starter pack is sent to you for your registration to the E-learning Diploma in Dental Nursing course.

Option 2 Interest Free Installment Plan

Harriet Ellis Training & Recruitment Group offer an interest free installment plan for students wishing to spread their course fees. A deposit of £899.00 is required followed by 6 consecutive monthly instalment payments. The plan will be activated the month after your initial deposit and will be collected on a Direct Debit either on the 2nd or 28th of each month subject to your convenience. Please note that the 12 Month Course will be a one off payment at the time of booking.

On choosing the installment option you agree to fulfill your monthly payment plan. In the event of nonpayment of your monthly direct debit course fees, there will be a £12 surcharge added to your fees. This is capped at only one surcharge per month for non collection. In the event that payment is more than 1 month overdue, temporary restriction of the Training Course will be implemented until such time where fees are paid to clear any outstanding balance. Please note falling behind with fees can seriously affect your chances of completing the qualification.

Whilst in suspension, a date for payment will be set no less than a further 4 weeks extension to give the student opportunity to settle outstanding fees. If payment is made within this 4 weeks and the student account is brought up to date the suspension is lifted and the student can continue with online course. If the 4 week extension expires and no payment has been made then the student will be permanently expelled without further notice from the training course. In this event no refunds or monies already paid will be refundable and any outstanding balances will be passed to our debt recovery team LPL debt recovery.



Registration is counted from the day a deposit is paid and therefore the refund period also starts from that date. The only time that Harriet Ellis agrees to refund the course fee is if we decide not to run or cancel the course. There is a 7 working day cooling off period when purchasing the course where in there will be a refund less an administration charge of 50% of the deposit made. Students will receive a full refund on any Holding deposits or full balances that have been paid for in advance of any training course in the event that Harriet Ellis does not receive initial accreditation for any new courses or locations that they may apply for. The NEBDN hold the right to initially accredit our Training courses and only on acceptance of this initial accreditation will our courses start the tuition of the National Diploma of Dental Nursing Course.

In the unlikely event that a class is delayed, you will have the option of receiving a full refund should you decide to cancel if you are unable to attend the new start date. You will need to email your consultant to confirm your cancellation. On agreeing to the delay and continuing with your enrolment you remain bound by the terms and conditions.


Refunds and Pregnancy

Where a candidate falls pregnant within 1 calendar month of the first lesson and this has been declared after the 7 day cooling off period Harriet Ellis Training & Recruitment Group will refund 50% of any monies that have been paid up to the date of declaration of pregnancy to Harriet Ellis Training & Recruitment Group. Where a candidate falls pregnant within 3 months after attending the first scheduled lesson no refund will be given but the candidate will be given the choice of either completing the current course or be moved to a course at a later date. The candidate’s decision to move must be given within 7 days of the declaration.

Cases of pregnancy are to be supported proof in the form of a letter from the candidates GP before any move or refund is given.


Record of Experience

There will is a charge of £60.00 included in the NEBDN Examination Fee for a copy of the record of experience which is a mandatory requirement by the NEBDN on securing employment as a trainee Dental Nurse. 
You will be provided with both the date that you must to apply for your Record of Experience and also the date that it will need to be completed by from your designated tutor.
Reminders of your deadlines will be sent to all students throughout the course duration via email.
All students are requested to upload work for the Record of Experience on a regular consistent basis and not just upload all in a short space of time. All work must be completed in Draft form and then sent to your appointed Moderator.

All Students must have a minimum of 2 months work on the ROE to comply with the NEBDN Standards. These will be reminded by the Customer Service Team during your course duration.

Medical advice

You must be vaccinated against Hepatitis B and if possible provide evidence of Hepatitis B vaccination blood test results, to show that you’re anti body levels are high enough. You must also ensure that you are up to date with your tetanus booster and all childhood vaccinations before you start working in any dental practice.


Student Identification

All students are required to produce a copy of their passport with photo ID or Drivers license with photo ID on registration.


Student Placements

All students are requested to find suitable employment as trainee dental nurses either on a part time or full time basis. This can include voluntary work.

Harriet Ellis Training & Recruitment Group is not responsible for finding or arranging student placements. We will supply students with a student username and login once they have enrolled onto the course, which gives them access to Trainee Dental Nurse Vacancies. These vacancies are updated on a daily basis and can be found on the website. The student must make their own interview arrangements with Dental Practices that have supplied us with vacancies.Additionaly students are strongly advised that they are responsible for finding suitable employment as a trainee dental nurse and must put forth the necessary effort to find a placement as soon as they can.


Student Induction Pack

On successful registration and passing the online assessment, you will be sent a Harriet Ellis Starter Induction pack for your online Diploma in Dental nursing course. This pack will include a welcome letter. As soon as you receive this pack you will be able to log in to the available jobs with your student login.

Communication between Harriet Ellis and Students

Instructors and administration staff will make every effort to inform students as to any changes that may occur during the course, however as a centre Harriet Ellis cannot be held responsible information that a student has not become aware of due to absence, incomplete forms being filled in, change of postal address, change of e-mail address, change of telephone numbers where the student has failed to inform the centre of such changes in their circumstances.

Change of Tutors

Harriet Ellis Training & Recruitment Group reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. Harriet Ellis Training & Recruitment Group do not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence Harriet Ellis Training & Recruitment Group will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to Harriet Ellis or a failure of the student to access any messages left for them by Harriet Ellis Staff members.

Study Materials

The student is expected to supply their own pens, pencils, note pads etc that are needed for note taking as well as any additional textbooks and research material that could benefit your course.


Refugees and Overseas students

Harriet Ellis Training & Recruitment Group cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.



“Plagiarism is the process of taking another person’s work, ideas or words and using them as if they were your own.”   Any student found guilty of plagiarism will not be put forward for examination with the Examination Board or have their record of experience document submitted to the NEBDN.


Failure to Attend Classes

It is in the student’s interests to attend all scheduled classes on this course. Harriet Ellis Training & Recruitment Group cannot be held responsible for information students have missed which was either given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.

The following rules are to be followed whilst you are at Harriet Ellis Training & Recruitment Group:


Equal Opportunities

You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Harriet Ellis Training & Recruitment Group staff.


Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken: a) Verbal Warning b) 1st Written C) 2nd Written d) Final written warning.

Gross Misconduct will result in an instant dismissal of the course. Examples of gross misconduct are:

  • Smoking in the training centre or forbidden places
  • Drugs
  • Alcohol
  • Theft
  • Verbal abuse towards the tutor or staff at the training centre
  • Violation of Equal Opportunities policy
  • Physical abuse toward the tutor, students or any staff member
  • Destruction of property in training room or anywhere in the offices.
  • Any Fraudulent signing of documents for eg. ROE registration forms or ROE tracking documents.

In the event that you have any grievance relating to the training then please follow the steps below:

Speak to your tutor to discuss your views


If you are not satisfied then please put your complaint in writing to Hadley Silver, Manager. You will receive a response inside seven working days.


Sickness Absence

Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:

  • If they have reason to doubt the validity of the case
  • If an emerging pattern of non-attendance is identified
  • If a student has not reported his/her absence as required by Course regulations
  • Unacceptable reasons for absence

The following reasons for absence would not generally be acceptable:

  • Holidays
  • Part-time employment
  • Leisure activities
  • Birthdays
  • Babysitting
  • Driving lessons

Harriet Ellis may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.

Complaints from Students

If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.

Step 1: Speak to your Customer Service Officer to discuss your views

Step 2: Contact the Operations Manager David Martin in writing at david@harrietellis.com. You will receive a response within seven working days.

Step 3: if you are still not satisfied then please put your complaint in writing to Hadley Silver, Manager. You will receive a response inside seven working days.

The student should contact the Company Director concerned in writing and explain the nature and grounds of the complaint.

The Director of the Division will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.

If it appears to the Director of the Division that the complaint appears on the face of it to be unjustified, misconceived or vexatious the Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.

In the event of a complaint proceeding formally, the Director of the Division will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.

Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the Director of the Division.

The Director of the Division will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The Director of the Division will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.

If the Director of the Division decides that there is a basis for the complaint, the Director of the Division will seek an equitable resolution of the issue.

If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. Harriet Ellis reserves the right to expel instantly any student contravening our gross misconduct policy.


1. General Statement

1.1 Harriet Ellis fully recognises the duties placed upon it under the Health and Safety at Work Act 1974 and all other relevant legislation. The company is committed to ensuring it at least complies with the minimum requirement and wherever reasonably practicable shall exceed them. It also recognises the obligation it has to others with regard to  its activities including the funding bodies in UK responsible for provision of youth training as well as other partners in relation to delivery of training.

The company is committed to working with these partners to ensure a safe and healthy working environment. The company recognises the duties it has to not only its staff, but also to trainees, contractors, visitors and any others who may be affected by its activities and shall adopt the principle of zero tolerance with regard to accident prevention. This principle is underpinned by the acceptance of the company that no accident at work is acceptable.

1.2 Harriet Ellis also recognises the position it holds within the Recruitment and Training Industry and as such is committed to the production of high quality Health and Safety training materials. The company will also work toward attaining a position of Standard in Health & Safety.

2. Policy Objectives

2.1 Health & Safety must be regarded as a mutual objective for management and employees at all levels. Therefore management will:

Provide and maintain a safe, healthy working environment with safe access and outlets;

Ensure the safety of staff who is mobile workers or those who work from work.

Ensure that trainees under its Training Agency are placed in a safe and healthy working environment;

Provide safety training, information and instruction as required for all employees, trainees, visitors and contractors etc, as appropriate.

Provide all necessary safety devices, protective equipment and supervise their use.

Maintain a constant and continuing improvement in all aspects of safety, in particular by introducing and monitoring safety procedures.

Consult employees on matters relating to workplace health, safety and welfare, development and review of policy and procedures through safety management established within the company.

Communicate relevant Health and Safety information through Notice boards in the workplace and the internal e-mail.

2.2 Staff has a duty to co-operate fully in the operation of this Policy by:

Working safely and efficiently, complying with any instruction, information * training in accordance with all procedures and statutory obligations.

Immediately reporting incidents (including accidents, near misses, which have results in, or may lead to injury).

Assisting with the investigation of accidents and aiding the introduction of measures to prevent a recurrence.

3. Policy Implementation

3.1 The company has appointed a Manager responsible for Health & Safety who will ensure continual strategic direction with regard to health, safety and welfare in Harriet Ellis.

3.2 Harriet Ellis shall appoint local advisors competent in Health and Safety who will provide general advice on policy implementation.

3.3 The Health and Safety Officer shall maintain the safety management system and ensure processes are in place for its continual improvement.

3.4 Department Managers are responsible for implementation and operation of the safety management system in their departments and will be accountable to the Director responsible for Health and Safety. Managers will be supported in this function by the Health and Safety officer.

3.5 The Operational health and Safety manual will give further guidance on arrangements for putting into effect this policy.

3.6 This policy shall be reviewed whenever circumstances require it such as changes to legislation or activities and at least annually.

3.7 This policy shall be issued to all new members of staff and be made available on notice boards, as well as to all other interested parties through the Harriet Ellis web site.

This policy will be included in the induction of new staff.

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