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National Diploma Dental Nursing

Terms & Conditions


National Diploma Dental Nursing Terms & Conditions


Responsibilities of Harriet Ellis Training & Recruitment Group

Harriet Ellis Training & Recruitment Group promises to deliver the Training solutions to professional standards which are in accord with an agreed course syllabus.

As part of this professional standard, Harriet Ellis Training & Recruitment Group will only use suitably qualified instructors to deliver the training solutions. All of the companies’ tutors, are professionally inducted and certified with a minimum of the General Dental Council Registration number and PTLLS teaching qualification. All Training will be delivered in harmony with the agreed course schedules. Harriet Ellis Training & Recruitment Group will use its own equipment where possible. Relevant course material will be provided for each student. The student will be expected to provide their own note books and writing tools. Harriet Ellis Training & Recruitment Group will endeavor to train all students to a high standard and that all reasonable efforts will be made to help students that find learning in a course environment challenging through carrying out alternative teaching formats where possible. Harriet Ellis Training & Recruitment Group will not be liable for students who fail to achieve the desired standards through a lack of application, attendance or learning difficulties.


Cancellations and refunds for short courses

Please be aware that due to the process of booking instructors and ensuring classes will run on schedule we are unable to give any refunds for any cancellations made after 14 days of booking the course. We have a 14 day cooling off period where a 50% refund of the deposit paid will be given. A failure to sign this agreement will not affect the 14 day cooling off period and the level of refund permitted. The 14 days will start from the booking of the course and the payment of the initial deposit to start the enrollment process along with the completion of the literacy test.


Course Cancellations procedure for corporate clients

Cancellations for any course that is part of this agreement must be made at least 48 hours in advance by telephone and confirmed by e-mail. In the event that a course cannot be run at the agreed day or time then, Harriet Ellis Training & Recruitment Group agree to notify the client 48 Hours in advance of such a cancellation and will provide an alternative course date.


Responsibilities of the Student

All students are expected to arrive on time for every training session and remain until each class is concluded. The student agrees to inform Harriet Ellis Training & Recruitment Group of any injuries or illnesses that may put the student or any other course attendee at risk to their health.



Harriet Ellis Training & Recruitment Group does not guarantee employment to any student as a result of purchasing and attending any of its training courses. However Harriet Ellis will, where possible, endeavor to assist students that attend courses, to find suitable vacancies for potential employment opportunities. This will depend on suitability of the student to a client’s requirement, and whether or not there are any vacancies. Harriet Ellis reserve the right to select candidates for interviews with its clients or refuse to forward information regarding employment opportunities to any student who has purchased one or more of its courses. This applies to all courses run by Harriet Ellis Training & Recruitment Group. Harriet Ellis will supply daily updates of vacancies from our students. You will be free to contact these vacancies to organise interviews by the way of our Jobs Portal located on our website. Harriet Ellis cannot be held responsible for its client’s requirements or selection criteria at any time.


Duration of Centre support and Re-sit Policy

The total period of learning support from Harriet Ellis Training & Recruitment Group will be from the first lesson of the chosen enrolled course through to the first written examination that the course is scheduled to run up to. This support can range from 12-16 months dependent on the start of the course booked and the date of the examinations. On passing the theory examination your support will be automatically extended to cover the Practical examination approximately 2 months later. The period of support will begin from the first scheduled lesson of the term and not the 1st lesson attended by the student.


Re-sit & missed deadline Policy

If you fail;
a) the theory part of the exam, or
b) Fail the practical, or
c) Fail to meet the deadline for ROE application in order to complete the exam that they originally booked the course for or,
d) Fail to submit their ROE by the required completion deadline or,
e) Fail to hand in your examination application form by the deadline in order to sit the examination that you originally booked the course for, you will have 2 options below to renew or extend your support;

You can renew your support to the next available written or practical examination and will include access to the Online Revision Module. This renewal will not include further lessons before the next examination however will offer the required level of support.

The renewal cost for re-sitting the NEBDN Theory examination is £724.00, this is made up of £125 Exam Resit Fee plus £599 course renewal by Harriet Ellis. If you had to re-sit the OSCE practical examination, the fee is £599.00, this is made up of £300 OSCE practical Exam Re-sit Fee plus £299 course renewal with Harriet Ellis. These fees include your examination fees and a mock OSCE practical revision exam prior to your NEBDN OSCE Examination to assist you in preparation. You will also have unprecedented access to the Student Hub and Revision Pods with our revision materials and videos to further support you in preparation for both the theory and OSCE examinations.

Please note, candidates must pass both parts of the examination within the 3 year validity period of the Record of Experience.


Examination Fees

All students should be aware that the National Examination Board for Dental Nursing charge £485.00 to all applicants wishing to sit the National Diploma in Dental nursing exam. This examination fee will need to be submitted to Harriet Ellis Training & Recruitment Group and is included in your monthly instalment payments. There will be a Harriet Ellis admin fee of £65 in order to process this application only payable together with the exam fee, resulting in the total cost of the examination fee stating £550.00. This amount is included in your 6 monthly payments of £258.35. It is therefore imperative that these monthly payments remain uninterrupted and each payment is successfully collected. Interruption over this payment period can affect your exam entry and therefore delay your qualification.


Please note that as from May 2012 all successful candidates will receive a NEBDN qualification badge along with their certificate. Therefore students will not need to apply for and pay extra for this.


Exam applications and entries will be forwarded to the examination board for acceptance on the following conditions:

  • Examination and administration fees have been paid.
  • The student’s record of experience document has been completed.
  • The student has attended 80 percent of scheduled lessons.
  • You hold a valid current CPR or Basic Life Support certificate.
  • Your Mock Exam result shows progressive understanding of the Syllabus.

The requirements listed above are subject to deadlines set by Harriet Ellis Training & Recruitment Group. Harriet Ellis Training & Recruitment Group reserves the right to set all revised deadlines. All students will also need to have a valid CPR or Basic life support certificate before being permitted to sit the Diploma examination. Harriet Ellis Training & Recruitment Group will offer the CPR or Basic Life Support Course within the first 4 weeks of the Diploma course starting. The price of this online course is included in your enrolment fees.

Your Theory Examination will take place on a Saturday. You will be given a list of Examination Centre’s with your application form, for you to choose from. You will receive an exam notification letter about 4-6 weeks before your exam takes place.
The exam will be split over two parts, held on two separate occasions. The first part consisting of a written paper, containing 75 Multiple Choice questions (MCQs) and 50 Extended Matching questions (EMQs). The total time allowed for this part will be 2 ½ hours. Candidates who are successful in the written section will automatically be entered to the practical OSCE assessments (Objective Structured Clinical Examinations). This will consist of 15 practical OSCE stations, each lasting five minutes, with two rest stations.

The candidate will complete all paperwork related to the exam. Harriet Ellis customer service will then submit these applications before the appropriate deadline. You will be given forms by our customer service department to complete in due course. In your induction, Harriet Ellis Training & Recruitment Group will explain all deadlines related to the students to ensure a smooth course experience. You will also receive regular emails detailing approaching deadlines and reminders for submission of Record of Experience portfolio work.


Deferment policy

Harriet Ellis has a deferment policy for our students that enable a student to defer from their original booking onto the next available course in our sequence of cohorts. This opportunity is looked at on a case by case basis and must be confirmed before the course start date and subject to availability. Harriet Ellis are unable to move students after their original course has begun. Please note that if a student is deferred to a later course enrolment, the course fees still need to be paid as per the original direct debit agreement in its entirety. Unfortunately a postponement of the fees will not take place.


Deferring an Exam

Any student that decides to defer their Theory exam will be subject to a £50 charge from the NEBDN in order to move the exam date. Once a student has applied for their ROE they are automatically assigned to the exam specified on the form, so any difference to this will incur the £50 charge. Please note that any extension fees to extend your course will be an additional cost to this


Continuation Policy

Harriet Ellis has a strict policy in regards to students finding employment within a Dental Surgery whilst studying on the course. All students must be in a Dental Placement within 3 months of the first scheduled lesson.  As an example, if a class starts on the 25th March, a student must be in employment no later than the 25th June.

Failure to find employment within this timeframe will result in students not being able to sit their scheduled exam with the associated timelines attached and therefore will be required to sit a later examination date. 

In the unlikely event that a student does not find employment within the 3 month period, they will have the option of paying a one off continuation fee of £99 + VAT (£118.80) in order to continue the qualification until the next examination date. The student will be required to continue studying on the original course that they booked onto and will also receive access to revision pods to help their studies further. Please note that there will be no additional classroom lessons for students.

The continuation fee is only available to students who have not found employment within the 3 month period and can only be applied once. Failure to find employment within the extended 3 month period will result in a student needing to pay the full course extension fee of £599 should they decide to continue.


The Qualification Process

Full qualification of The Diploma in Dental Nursing is achieved by completing the process below;

  • The student recognises that failure to complete any part of the process will result in not successfully becoming qualified as a dental nurse.
  • Attend a course with an approved centre (Harriet Ellis Training & Recruitment Group are fully approved)
  • Find a work placement ideally within the recommended time in order to complete the entire record of experience document in time for our deadlines.
  • Complete all required practical and written assignments from The Record of Experience and have these signed off by the GDC registered witness/dentist.
  • Complete work in line with Harriet Ellis Training and Recruitment soft and hard deadlines.
  • Successfully pass both parts of The Diploma in Dental Nursing Examination for Dental Nurses.

The Record of experience document is valid for 3 years maximum. Please be aware, it is not possible to give time spans on how long it will take each student to complete their individual record of experience documents. You can complete your Record of Experience even if you acquire part time work, however, this may delay your progress. The NEBDN guidelines suggest a minimum of 3 months in order to complete your ROE.

Payment of Course fees

Harriet Ellis Training & Recruitment Group offer a discounted rate for the Diploma in Dental Nursing to college leavers aged 17, 18 or 19 years old. To qualify for the rate you will need proof of age. There are no payment options for this discounted rate and the entire fee will be due as stated below in Option 1.

Full Payment – Course Fees including examination fees

All course fees are to be paid in full before the first scheduled lesson of this course. The Blended Learning course fee is £1599.00 plus the exam fee of £550.00. The Weekly Classroom Course fee is £1599.00 plus the exam fee of £550.00.The Exam fee is made up of £485 (NEBDN Examination Fee) + £65 (Harriet Ellis Exam Application Fee). In the event that a student registers after the course begins, the student will be required to pay in full their course fee before sitting their first lesson. Students that do not complete course fees by the first lesson will not be permitted to participate in any classes until the course fee has been paid in full. In the event that a student cannot pay their course fee by the first lesson the student will either:


  • Revert to the monthly instalment plan
  • Move to a later course subject to availability. No refunds will be given for cancellations on these grounds.
  • Early booking discount must be paid in full prior to the first session.


Deposit and interest free instalment option

Failure to service monthly installment plan

If you have chosen the Installment Plan option, your monthly payment will be taken by direct debit after completing and agreeing to our direct debit mandate conditions.

In agreeing to these terms and conditions, you are also agreeing to pay on either the 28th of each month or the 2nd of each month (dependent on your choice of payment date) 6 monthly direct debit installments of £258.33 from the month after your initial deposit is taken to enroll you to your chosen course. These payments are debited from your account for 6 months from your start date.

On choosing the installment option, you agree to the above schedule of payments. Please note: The course fees are due in full even if you decide to withdraw from the course.  Upon withdrawal and if you are prior  to being registered for the NEBDN examination, you will not be charged for the examination fee element of your monthly payments , however , will still be liable for the 6 monthly payments of your tuition fee (£166.66). If you have withdrawn after NEBDN registration, you will be charged the full monthly installment fees including the exam fees (£258.88). In the event of an unsuccessful monthly collection of an installment payment, there will be an additional penalty to pay of £40 on top of your monthly Instalment fee.  


Debt Recovery

Harriet Ellis Training and Recruitment Group will write to the student requesting a payment should the instalments be missed and remain unpaid for over 1 week.  A further 1 week from the original letter being sent will be granted to pay off the remaining overdue installments. If no payment is received by the end of the extended period the student will automatically be suspended from the course until fees are paid up to date. Please note that this can seriously affect your chances of completing the qualification. Any missed payments or insufficient funds on agreed collection date will incur a £40 charge. This charge will only be taken once in any 1 month period.

The direct debits are over a 6 month period and once a course has begun the fees are due in its entirety applying the condition above.

Please note: In the event that a student cancels their direct debits with their own bank before outstanding payments are collected, the company will reserve the right to pass the outstanding debt to the debt recovery team and the student will lose the right to the interest free monthly payment option. The remaining applied full balance will be due for settlement immediately.  



Registration is counted from the day a deposit is paid and therefore the refund period also starts from that date.

The only time that Harriet Ellis agrees to refund the course fee is if we decide not to run or cancel the course. There is a 7 working day cooling off period when purchasing the course where in there will be a refund less an administration charge of 50% of the deposit made. Students will receive a full refund on any Holding deposits or full balances that have been paid for in advance of any training course in the event that Harriet Ellis does not receive initial accreditation for any new courses or locations that they may apply for. The NEBDN hold the right to initially accredit our Training courses and only on acceptance of this initial accreditation will our courses start the tuition of the National Diploma of Dental Nursing Course.

In the unlikely event that a class is delayed, you will have the option of receiving a full refund should you decide to cancel if you are unable to attend the new start date. You will need to email your consultant to confirm your cancellation. On agreeing to the delay and continuing with your enrolment you remain bound by the terms and conditions.

You are confirming when signing these terms and conditions that you are agreeing to pay the course fees including VAT for the cost of the course.

You must be vaccinated against Hepatitis B and if possible provide evidence of Hepatitis B vaccination blood test results, to show that you’re anti body levels are high enough. You must also ensure that you are up to date with your tetanus booster and all childhood vaccinations before you start working in any dental practice.



Where a candidate falls pregnant within 1 calendar month of the first lesson and this has been declared after the 7 day cooling off period Harriet Ellis Training & Recruitment Group will refund 50% of any monies that have been paid up to the date of declaration of pregnancy to Harriet Ellis Training & Recruitment Group. Where a candidate falls pregnant within 3 months after attending the first scheduled lesson no refund will be given but the candidate will be given the choice of either completing the current course or be moved to a course at a later date. The candidate’s decision to move must be given within 7 days of the declaration.

Cases of pregnancy are to be supported proof in the form of a letter from the candidates GP before any move or refund is given.


Record of Experience

There will be a charge of £60.00 for a copy of the record of experience which is a mandatory requirement by the NEBDN on securing employment as a trainee Dental Nurse. 

During your Induction class you will be provided with both the date that you must to apply for your Record of Experience and also the date that it will need to be completed by.

Reminders of your deadlines will be sent to all students throughout the course duration via email.

All students are requested to upload work for the Record of Experience on a regular consistent basis and not just upload all in a short space of time. All work must be completed in Draft form and then sent to your appointed Moderator.

All Students must have a minimum of 3 months’ work on the ROE to comply with the NEBDN Standards. These will be reminded by the Customer Service Team during your course duration.


Student Identification

All students are required to produce a copy of their passport with photo ID or Driver’s license with photo ID before their first lesson.


Student Placements

All students are requested to find suitable employment as trainee dental nurses either on a part time or full time basis. This can include voluntary work so long as the student uses a Harriet Ellis Training & Recruitment Group volunteer work form for any voluntary dental nurse work undertaken. A copy of all of these forms must be handed in with the completed Record of Experience document as supporting evidence.

Harriet Ellis Training & Recruitment Group is not responsible for finding or arranging student placements. We will supply students with a student username and login once they have enrolled onto the course, which gives them access to Trainee Dental Nurse Vacancies. These vacancies are updated on a daily basis and can be found on the website. The student must make their own interview arrangements with Dental Practices that have supplied us with vacancies. Additionally, students are strongly advised that they are responsible for finding suitable employment as a trainee dental nurse and must put forth the necessary effort to find a placement inside the agreed deadline.

All students are expected to secure employment as Trainee dental nurses within approx. 12 weeks of the term ideally. This is to ensure that Record of Experience documents are completed by the record of experience submission deadline. If a student is unsuccessful in securing employment as a trainee dental nurse by the completion of the 12 week period, the student will have the option of paying the continuation fee and be deferred to a later examination to allow time for completion of the Record of Experience.


Student Premium Recruitment Service Upgrade Terms and conditions- (applicable upon upgrade to this service)

Harriet Ellis offer the premium upgrade service as an assistance to help student into work and by no way guarantees any employment offer from our clients.

Harriet Ellis does guarantee however a minimum of 2 arranged interviews with Dental practices that are looking to hire a trainee dental nurse for their surgery within the first 6 weeks of choosing the upgrade. You will be notified of these interviews and arrangements. Harriet Ellis accepts no liability when interviews have been confirmed by the dental client or trainee and one party rearranges or cancels the interviews on short notice. There will be no reimbursements of cost including travel, childcare, time off work due to these cancellations. In such an event, Harriet Ellis will endeavor to rearrange with the same dental client another convenient date for both parties or, replace this interview with another on a different time or venue with another provider. 

We cannot guarantee that your own job requirements are met by our dental clients including suitable finances, days, hours or employment locations. These requirements are to be discussed at interview or communications thereafter in order to suit both the trainee and the dental client. Harriet Ellis accepts no liability to the final pay structure or employment arrangements that the client offers and has no say into any employment offer received or rejected by its clients.

Harriet Ellis will produce a summary report of your interviews that have been arranged by your internal recruiter. Your summary report will include positive and constructive feedback from your Dental practice interview. Harriet Ellis have no input into the outcome of the interviews or views on the performance of the interviews. Harriet Ellis will summarise the important parts of the interview after a full debriefing from its dental client and cannot be held responsible for comments or decisions made by clients.


Price promise and refund guarantee

We will also offer the guarantee that should the trainee not either receive the 2 interviews that are guaranteed by Harriet Ellis within the 6 weeks period from paying the upgrade fee and joining the Premium Recruitment service within the 75 minutes travel distance quoted, the trainee will receive a full refund of their £399 upgrade fee however still receive the benefits of the upgrade service.

Should the student receive an employment offer within the 6 weeks from upgrading to the Premium recruitment service through either the internal recruiter at Harriet Ellis or indeed one of the student hub jobs or through any connections made via Harriet Ellis Dental clients in order for the opportunity to have incurred, then the premium upgrade fee will not be refunded.  If the student finds a job through alternative methods they will still not be entitled to a refund of the Premium Recruitment service upgrade and will still enjoy the added benefits and advantages that the service offers. 

Upon upgrading to the Premium Recruitment Service, you will have access to vacancies 48 hours before the general student hub area. Your priority vacancies will be displayed in your VIP Student hub area before after 48 hours being moved into the general student hub area. Harriet Ellis accepts no responsibility on whether you are regularly checking your priority vacancies before they are then transferred to the general student hub area. We advise you log in daily to view the latest vacancies that are added to the VIP student hub.

Harriet Ellis have affiliated with a third party to offer our Premium recruitment service students added benefits to assist in accessing many discounts across many different industries. These discount can be accessed through the student hub area and we display these. Harriet Ellis does not accept any liability for any change in terms and conditions with relation to discounts that are on offer with its affiliated partners.

Webinars will be run monthly at set times. We will inform you on upgrade when your next available 1 hour webinar session will be. Harriet Ellis cannot be responsible for the failure of the student missing the set 1 hour webinar. You will need to log in 5 minutes prior to the start time in order to be ready for the start of the webinar. If you miss your allocated slot you will need to join the next month’s webinar event.

As part of the Premium Recruitment service upgrade, you will receive a latest textbook relevant to your course studies. This will be included in your upgrade fee however please note that should you misplace your textbook or request another textbook this is chargeable at £30 per textbook.

Your upgrade will be active for as long as you are a valid student enrolled to the Harriet Ellis Training Solutions course programme. If you withdraw from the course or fall behind with financial payments and are subsequently suspended or terminated from the course as per terms and conditions of your course (please refer to these separately) then your upgrade will cease to remain active.


There will be no cancellation refund policy upon upgrading your student status to the premium recruitment service.

Medical advice

You must be vaccinated against Hepatitis B and if possible provide evidence of Hepatitis B vaccination blood test results, to show that you’re anti body levels are high enough. You must also ensure that you are up to date with your tetanus booster and all childhood vaccinations before you start working in any dental practice. Please note that some GP’s may charge for the Hepatitis B Vaccination.


Moving Classes

A student may be allowed to move to a different class on condition the class commenced within 1 month of the original class they were assigned to on the following conditions-

Newly found employment specifically in a dental practice will prevent them from attending their original class.

In the event of bereavement of an immediate family member or extreme financial difficulty when this falls within the first month of commencement of the course.

If there is available room in another class that started within 1 month of the original class. Please note, there is a £35 amendment fee to be paid each time a student moves class. Each student will be limited to 2 transfers in anyone course duration.


Communication between Harriet Ellis and Students

Instructors and administration staff will make every effort to inform students as to any changes that may occur during the course, however as a center, Harriet Ellis cannot be held responsible for information that a student has not become aware of due to absence, incomplete forms being filled in, change of postal address, change of e-mail address, change of telephone numbers where the student has failed to inform the centre of such changes in their circumstances. It is the student’s responsibility to make Harriet Ellis aware if any personal detail changes during the centre support period.


Change of Tutors

Harriet Ellis Training & Recruitment Group reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. Harriet Ellis Training & Recruitment Group do not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence Harriet Ellis Training & Recruitment Group will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours. In cases where insufficient notice of an absence was given consultants of Harriet Ellis Training & Recruitment Group will make every reasonable effort to inform students of a lesson Cancelation via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to Harriet Ellis or a failure of the student to access any messages left for them by Harriet Ellis Staff members.


Study Materials

The student is expected to supply their own pens, pencils, note pads etc for the course as well as any additional textbooks that will assist the learning experience.


Refugees and Overseas students

Harriet Ellis Training & Recruitment Group cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.


Failure to Attend Classes

It is in the student’s interests to attend all scheduled classes on this course. Harriet Ellis Training & Recruitment Group cannot be held responsible for information students have missed which was either given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.

Harriet Ellis will record, monitor and report on the attendance of all students for all their timetabled classes.

Any absence will be considered to be unauthorized unless there is a valid reason (see Appendix 1).


Student Responsibilities Include:

  • Reporting any absence due to illness or other reason to the training office by 09.00am on the first and any subsequent day of absence using the designated email address or contact telephone number as detailed at induction class.
  • Leave voicemail messages in the event that no reply is received to a telephone call to the training office.
  • Do everything possible to avoid unnecessary absence by making medical appointments outside class time unless it is an emergency.
  • Avoid going on holiday during term time.
  • Provide medical evidence to the Training office to support absence of more than 5 consecutive classes.
  • Give prior notification to the Training office in the event of any foreseen authorized absence.

The following rules are to be followed whilst you are at Harriet Ellis Training & Recruitment Group:

  • Keep the training room, kitchen and toilet facilities clean and tidy. Please pay special care and attention to the training room’s furniture and carpets.
  • Do not enter any other offices at any time
  • Only smoke in the designated areas outside of the building. No smoking inside the building or toilets.
  • Do not leave personal belongings unattended, as Harriet Ellis will not be responsible for theft, loss or damage to property.
  • Please switch off all mobile phones whilst in the classroom.
  • Please always be considerate to other students whilst you are studying in class.
  • In the event of a fire line up calmly by the door with the rest of the class. Proceed calmly to the fire exit and wait in the car park at the front of the building. An onsite fire warden will instruct you.
  • Please do not swing on chairs or sit on tables as this could leave too serious accidents.
  • If you have any type of accident (however minor) please report it to the course tutor where he will record it in Harriet Ellis Training & Recruitment Group accident book
  • Timekeeping and attendance is vital in order for you to pass your course, therefore you must attend the course at the training centre every session.

We recognise that sometimes people are away on holiday, late, sick or unable to attend. Absences must be notified in advance, and sickness must be reported to the office that day. Please try and arrange holidays around course breaks.

To enable us to monitor your progress and provide you with support and guidance to enable us to pass your exam successfully, all homework set by the course tutor must be completed and handed to the tutor when requested.

Harriet Ellis reserves the right NOT to enter you into the exam if you: have not attended at least 80% of the course sessions and have consistently failed to hand in coursework.

Our tutors will take a weekly register of your attendance.


Equal Opportunities

You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Harriet Ellis Training & Recruitment Group staff.

Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken: You may not be submitted into the examination or be further supported by the college.

Gross Misconduct will result in expulsion from the course. Harriet Ellis will reserve the right to withhold any rights to appeal.

Examples of behavior which will give rise to expulsion for gross misconduct are:

  • Smoking in the training centre or forbidden places
  • Drugs
  • Alcohol
  • Theft
  • Verbal abuse towards the tutor, staff or other students at the training centre
  • Violation of Equal Opportunities policy
  • Physical abuse toward the tutor, students or any staff member
  • Destruction of property in training room or anywhere in the offices.
  • Any fraudulent signing of documents for e.g. ROE registration forms or ROE tracking documents.
  • Unlawful usage of other students contact information gained from illegitimate means e.g.; other students’ emails, presentations, etc.



In the event that you have any grievance relating to the training then please follow the steps under the complaints heading:


Appendix 1


Absences authorised in advance:

Absences should only be authorised in advance when there is a good reason, such as the following:

  • A medical appointment which cannot be arranged outside Dental Course hours.
  • An urgent need to look after a family member or another person for whom the student has caring responsibilities
  • A religious holiday
  • A visit to a practice either to attend an open day or for interview
  • A career related interview
  • A work experience placement which is an integral part of the course
  • Participating in a significant extra-curricular activity e.g. taking part in a regional or national event
  • Attendance at a probation meeting
  • Attendance at a funeral
  • Severe disruption to a student’s mode of transport (e.g. as a result of industrial action where there is no practical way of getting to the course)
  • A driving test
  • Approved study leave or examinations.

Unplanned absences

In deciding whether to approve authorised absence in relation to an unplanned absence, Lecturers/Tutors will be expected to take account of the following:

  • The inherent reasonableness of any case
  • The number of absences taken by any one individual
  • Repetitions of the same reason
  • Whether the reason is backed up with evidence
  • Where an absence could not be foreseen in advance, if the student does not tell Harriet Ellis as soon as possible on the day in question that he/she will be missing classes, this will normally be treated as unauthorised absence other than in exceptional cases such as an emergency situation involving a family member.


Sickness Absence

Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:

  • If they have reason to doubt the validity of the case
  • If an emerging pattern of non-attendance is identified
  • If a student has not reported his/her absence as required by Course regulations
  • Unacceptable reasons for absence

The following reasons for absence would not generally be acceptable:

  • Holidays
  • Part-time employment
  • Leisure activities
  • Birthdays
  • Babysitting
  • Driving lessons

Harriet Ellis may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.


Complaints from Students

If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.

Step 1 Speak to your Customer Service Officer to discuss your views.

Step 2: Contact the Operations Manager David Martin in writing at david@harrietellis.com. You will receive a response within seven working days.

Step 3 if you are still not satisfied then please put your complaint in writing to Hadley Silver, Managing Director. You will receive a response inside seven working days.

The student should contact the Company Director concerned in writing and explain the nature and grounds of the complaint.

The Director of the Division will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.

If it appears to the Director of the Division that the complaint appears on the face of it to be unjustified, misconceived or vexatious the Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.

In the event of a complaint proceeding formally, the Director of the Division will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.

Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the Director of the Division.

The Director of the Division will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The Director of the Division will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.

If the Director of the Division decides that there is a basis for the complaint, the Director of the Division will seek an equitable resolution of the issue.

If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. Harriet Ellis reserves the right to expel instantly any student contravening our gross misconduct policy.



  1. General Statement

1.1 Harriet Ellis fully recognises the duties placed upon it under the Health and Safety at Work Act 1974 and all other relevant legislation. The company is committed to ensuring it at least complies with the minimum requirement and wherever reasonably practicable shall exceed them. It also recognises the obligation it has to others with regard to its activities including the funding bodies in UK responsible for provision of youth training as well as other partners in relation to delivery of training.

The company is committed to working with these partners to ensure a safe and healthy working environment. The company recognises the duties it has to not only its staff, but also to trainees, contractors, visitors and any others who may be affected by its activities and shall adopt the principle of zero tolerance with regard to accident prevention. This principle is underpinned by the acceptance of the company that no accident at work is acceptable.

1.2 Harriet Ellis also recognises the position it holds within the Recruitment and Training Industry and as such is committed to the production of high quality Health and Safety training materials. The company will also work toward attaining a position of Standard in Health & Safety.

  1. Policy Objectives

2.1 Health & Safety must be regarded as a mutual objective for management and employees at all levels. Therefore management will:

  • Provide and maintain a safe, healthy working environment with safe access and outlets;
  • Ensure the safety of staff who is mobile workers or those who work from work.
  • Ensure that trainees under its Training Agency are placed in a safe and healthy working environment;
  • Provide safety training, information and instruction as required for all employees, trainees, visitors and contractors etc, as appropriate.
  • Provide all necessary safety devices, protective equipment and supervise their use.
  • Maintain a constant and continuing improvement in all aspects of safety, in particular by introducing and monitoring safety procedures.
  • Consult employees on matters relating to workplace health, safety and welfare, development and review of policy and procedures through safety management established within the company.
  • Communicate relevant Health and Safety information through Notice boards in the workplace and the internal e-mail.

2.2 Staff has a duty to co-operate fully in the operation of this Policy by:

  • Working safely and efficiently, complying with any instruction, information * training in accordance with all procedures and statutory obligations.
  • Immediately reporting incidents (including accidents, near misses, which have results in, or may lead to injury).
  • Assisting with the investigation of accidents and aiding the introduction of measures to prevent a recurrence.
  1. Policy Implementation

3.1 The company has appointed a Manager responsible for Health & Safety who will ensure continual strategic direction with regard to health, safety and welfare in Harriet Ellis.

3.2 Harriet Ellis shall appoint local advisers competent in Health and Safety who will provide general advice on policy implementation.

3.3 The Health and Safety Officer shall maintain the safety management system and ensure processes are in place for its continual improvement.

3.4 Department Managers are responsible for implementation and operation of the safety management system in their departments and will be accountable to the Director responsible for Health and Safety. Managers will be supported in this function by the Health and Safety officer.

3.5 The Operational health and Safety manual will give further guidance on arrangements for putting into effect this policy.

3.6 This policy shall be reviewed whenever circumstances require it such as changes to legislation or activities and at least annually.

3.7 This policy shall be issued to all new members of staff and be made available on notice boards, as well as to all other interested parties through the Harriet Ellis web site.

This policy will be included in the induction of new staff.





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